1. Purpose and applicable legislation
This Privacy Policy explains how Tifell Electrosolar Sintens S.A. processes personal data obtained through this website and its contact channels. Processing is carried out in accordance with Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 on Personal Data Protection and digital rights (LOPDGDD), and other applicable legislation.
2. Data we may process
Depending on the relationship with the user, Tifell may process identification and contact data —for example, full name, email address and telephone number—, the content of enquiries submitted, professional data where applicable, and technical browsing data required for the operation and security of the website. Tifell does not request special categories of personal data through the general contact form.
3. Purposes and legal bases
Enquiries and requests for information
Data sent through the contact form, email or telephone is used to receive, process and answer the enquiry or request. The legal basis is the taking of pre-contractual measures requested by the data subject when the enquiry concerns products or services and, in other cases, Tifell’s legitimate interest in responding to communications received.
Commercial, technical or contractual relationships
Where a commercial, contractual or service relationship exists, data may be processed to manage that relationship, provide the requested service, carry out administrative procedures and comply with applicable legal obligations. The legal bases are performance of the contract and compliance with legal obligations.
Marketing communications
Where appropriate, Tifell may send commercial information about its products or services when it has the recipient’s consent or another legal basis permitted by law. The recipient may object or withdraw consent at any time, free of charge.
Website security and operation
Certain technical data may be processed to maintain security, prevent abusive use and ensure the proper operation of the website, on the basis of Tifell’s legitimate interest in protecting its systems and services.
4. Retention periods
Data will be retained for as long as necessary to fulfil the purpose for which it was collected. Enquiry data will be kept while the request is being handled and subsequently for as long as necessary to address possible liabilities. Data linked to contractual relationships will be retained for the duration of the relationship and for legally required periods. Where processing is based on consent, data may be retained until consent is withdrawn, without prejudice to mandatory retention periods.
5. Recipients
Data will not be disclosed to third parties unless this is necessary to provide a requested service, a legal obligation applies, or another valid legal basis exists. Tifell may use providers acting as data processors —for example hosting, technology support or communications providers— subject to the corresponding contractual data-protection obligations.
6. International transfers
Some third-party technology services integrated into the website may involve international data transfers. Where this occurs, Tifell will apply the safeguards required by the GDPR, such as an adequacy decision, standard contractual clauses or another valid mechanism. Specific information on tracking technologies and third-party services is provided in the Cookie Policy. Política de cookies .
7. Data subject rights
Data subjects may, where applicable, exercise their rights of access, rectification, erasure, objection, restriction of processing and portability, and may withdraw consent without affecting the lawfulness of processing carried out before withdrawal.
To exercise these rights, a request may be sent to tifell@tifell.com or by post to Tifell Electrosolar Sintens S.A., Vitoriabidea, 10, 01010 Vitoria-Gasteiz (Álava), Spain. The request must allow the data subject to be identified and specify the right they wish to exercise. Tifell may request additional information where necessary to verify identity. tifell@tifell.com or by post to Tifell Electrosolar Sintens S.A., Vitoriabidea, 10, 01010 Vitoria-Gasteiz (Álava). The request must make it possible to identify the data subject and specify the right they wish to exercise. Tifell may request additional information where necessary to verify identity.
If a data subject considers that the processing of their data infringes applicable legislation, they may lodge a complaint with the Spanish Data Protection Agency (AEPD), the competent supervisory authority in Spain.
8. Third-party and minors’ data
Anyone providing another person’s data must be authorised to do so and, where appropriate, must have informed that person in advance about the processing. The general services and content on this website are not specifically aimed at minors and Tifell does not intend to knowingly collect minors’ data through the general forms.
9. Security
Tifell adopts appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, disclosure or unauthorised access, taking into account the nature of the data, the processing context and the risks involved. No system connected to the Internet can guarantee absolute security.
10. Cookies and third-party services
Information about cookies, similar technologies and external services integrated into the website is available in the Cookie Policy. Política de cookies .
11. Updates to this policy
Tifell may update this Privacy Policy to reflect legal, technical or functional changes. The version published on this page will apply at all times.
Last updated: September 2026.